Post-Delivery Support Exclusions

We have been provided with some clarification regarding the interpretation of exclusions to standard paragraph 7.5.1.4 – Post-Delivery Support, with specific focus on the sub-clauses associated with 7.5.1.4.

 

Please take a moment to review the items below carefully, and give consideration to how this may affect you.

  • 7.5.1.4(b) – "actions to be taken including investigation and reporting, when problems are detected after delivery" can no longer be excluded from any scope for clients who have processes to investigate customer complaints or returns.
  • 7.5.1.4(a) – "collection and analysis of in-service data" and 7.5.1.4(c) – "control and updating of technical documentation" can no longer be excluded from any scope for clients who have an FAA Repair Station as part of their processes.

PRI Registrar requests that each aerospace client review their quality manuals, and set upon making appropriate changes to reflect these new interpretations. PRI Registrar policy has long been that client Quality Manuals must contain the scope of registration as written on the certificate and detail any justifications for exclusions therein.

 

Please contact your client manager should you have any questions or concerns.